Consult with clients and collaborate with CX DreamTeam, transformative designs, and the architectural vision for complex solutions addressing client needs (primarily within the Genesys Cloud CX ecosystem). Provide multi-technology consulting services encompassing all aspects of application software, infrastructure, and related technology components. Develops solution architectures: Contributes to designing solutions in specific business, infrastructure, or functional areas. Evaluates architectures: Identifies and compares alternative approaches, considering cost, performance, and scalability trade-offs. Creates solution specifications: Produces detailed specifications for cloud-based or on-premises components, tiers, and interfaces, using selected services and products. Supports project execution: Prepares technical plans and applies design principles that comply with enterprise and solution architecture standards, supporting change programs or projects. Manages client requirements: Takes responsibility for understanding client needs, gathering data, delivering analysis, and resolving problems. Tracks technology trends: Monitors the external environment to stay informed about emerging technologies. Communicates knowledge: Creates reports and technology roadmaps, sharing knowledge and insights with others. Designs solution components: Designs components using appropriate modeling techniques, following agreed-upon architectures, design standards, patterns, and methodologies. Considers stakeholder needs: Creates multiple design views to address the concerns of different stakeholders and handle both functional and non-functional requirements, including proof-of-concept (POC) development. Maintains design quality: Reviews, verifies, and improves own designs to ensure they meet specifications. Contributes to service development: Provides knowledge and contributes to the development of new go-to-market services relevant to specific industries (verticals). Operates across domains: Works across both technical and business domains within the enterprise architecture and value chain to develop holistic and integrated solutions.